FAQ's

Help! I have forgotten my password!
Go to 'my after8shoes' and enter your email address, click 'forgotten your password?' We'll then send you an email containing your password. We never disclose passwords by phone.

My shoes haven't arrived.
We are pleased to say that most of our parcels arrive safely and on time. However, if you have not received your order within the specified time, please call or email and we will investigate straight away. We’ll need your surname and postcode.

Can I order an exchange on your website?
No, because the website treats all orders as new orders. Simply put the exchange details on the Returns Form and enclose with your shoes. In a hurry? Order the replacement from our website as normal and they will be sent straight away. Your returned pair will be credited back to your card on receipt as normal.

Do you automatically confirm that you have received returned items?
Yes, we will send an email to confirm receipt of your return.

Can I return shoes I've bought on the website to an 'after 8' shop?
Yes, within our normal returns period – within 10 days of receipt.